Harbor Bars are here!
I’ve been working on a web site for Harbor Bars, those delicious chocolate chip cookie ice cream sandwhiches that came out a while ago and then disappeared for a bit. Well, I had to do my research on the product so I went to Carey’s (old name but I can’t keep up with the new names) and bought one.
They really are good. I cut mine in half so I didn’t have to feel too guilty and saved the other half for the next day. Yum.
You can find out about Harbor Bars at www.harborbars.com which is the website I developed. If you need a website, I am taking on new clients. If you need a snack, get a Harbor Bar.
Dell Hell
Dell Hell
I have had the worst experience in my computer life and my computer life starts with the 8088 in 1983. I ordered a Dell Studio XPS 435, or thought that was what I ordered, based on the Dell website. Instead I got a dead in the water, would not power up, Studio XPS 435 MT, which does not appear anywhere on their website. Turns out that while the website does not differentiate between the displayed 435 and the 435MT, the MT version comes the studio xps case. The studio case is not nearly as nice a case as the XPS 435, which has easily assessable ports – and I do not even know what the studio has for expansion slots inside but expansion was why I wanted a 435.
I was bounced from tech support to customer care SIX TIMES over a two hour plus one periods. No one knew how to resolve anything. No one is in charge. No one cares. No one can make a decision. Certainly no one could say, we are sorry for the inconvenience of delivering a dead computer for which you waited a month and we are sorry about the confusion about the MT case, so let us expedite your order and deliver the 435 ASAP. Nope. Customer service in the global economy is a thing of the past. The trained monkeys answering the phone at Dell cannot vary from the script. (That’s not meant to be personally directed at the employees who are just trying to make a living, but at the management who turn good people into monkeys.)
The phone support, while very nice, does not know anything and cannot explain or handle difficult to resolve cases, such as a computer that doesn’t work AND is the wrong model.
I’m reporting my experience to the Maine Attorney General because of the bait and switch tactic I experienced. I was offered a full Studio XPS 435, and instead I was sent a low end cheap case. I have an email explaining there was a “marketing” error. If we do not hold companies accountable, these incidents will only increase.
I am not the only one: http://www.thisistrue.com/dellhell.html
Do not buy from Dell. Or go to your local retailer, where you don’t have to wait, and you can bring it back the next day.